Anyone aged 18 or above who needs support due to age, illness, recovery or disability. We carry out a free, no-obligation assessment to make sure the plan fits the person - not the other way around.

How quickly can care begin?

For urgent situations - like a hospital discharge - we can often start within 24–48 hours. For planned care, we typically begin within a week of the initial assessment.

Are your carers vetted and trained?

Every team member is enhanced-DBS checked, fully trained to CQC standards, and continually evaluated. We hire for kindness first, then train relentlessly for competence.

What does it cost? Is funding available?

Costs depend on the level of support you need - there are no surprise fees. We'll walk you through pricing during your free assessment, plus any funding routes available through Shropshire social services.

How do we get started?

One phone call. We arrange a home visit to listen, assess and answer questions. You'll meet your team before care begins - no contracts until you're ready.

Now accepting new clients in North Shropshire

Care that comes home with you.

Personalised, CQC-regulated home care across North Shropshire - built around your routine, your dignity, and the people you love.

Call now · 01939 211774 Schedule a call

4.9 from local families

CQC Rated Good

Personal Care·Medication Support·Companionship·Hospital Discharge·Respite Care·Shopping & Errands·

Thousands: of care visits delivered
90+: trained carers
Since 2018: trusted across North Shropshire
CQC: regulated provider

About / Services

Founded with a heart for care. Built around people.

Started in 2018 by care professionals who saw a gap in personalised, dignified domiciliary care across North Shropshire. We're CQC-regulated, locally rooted, and structured around six clear services - so families know exactly what they're getting before the first visit.

The largest contracted home care provider with the local council - chosen for our consistency, training, and the trust of families across the region.

We provide home care across Oswestry, Market Drayton, Ellesmere and Shrewsbury and surrounding villages.

Compassion
Every story matters. We listen first, then act.
Quality
CQC-regulated, continuously trained, never complacent.
Integrity
Honest pricing, honest assessments, honest care.
Empowerment
Independence preserved. Dignity protected.

CQC Regulated01 / 06

Personal Care

Hygiene, dressing, mobility and toileting support - delivered with dignity, every visit.

Bathing & grooming
Continence support
Mobility assistance

Tailored from your free assessment Discuss this service

How it works

Three simple steps to care that fits.

Free assessment
We visit your home, listen, and understand what good care looks like for you - no charge, no pressure.
Tailored care plan
We build a plan around your routine, your preferences, and the people you trust. You sign off before anything begins.
Care that adapts
Your needs change - your plan changes with them. Reviews are continuous, and your team is always one call away.

From the families we serve

Words from clients, families, and the people who trust us most.

4.9 / 5

“I want to thank Willow for looking after me following my hospital discharge. You were all lovely, but a special mention to Suzanne and Jake who showed me genuine care and compassion during a difficult time.”
RebeccaOswestry · Client
“We were very fearful of what lay ahead, but the care, consideration and above all generosity of spirit we have experienced from Willow North is a revelation. The carers have been wonderfully willing to go that extra mile.”
Sue & TerryMarket Drayton · Clients
“I should like to send my thanks and best wishes to all of you at Willow Care North. Those of us you are helping are eternally grateful for the personal risks you take for our wellbeing.”
K. BullShrewsbury · Client relative

FAQs

The questions families ask first.

If yours isn't here, ring us - we'd rather answer in person.

Call 01939 211774

Domiciliary care - also called home care - is a personalised support service that lets you stay in your own home while getting help with daily life. Unlike a residential setting, you keep your independence, your routine, and your surroundings.